Complaints or Simply Suggestions? – I’m Here to Help!

If you have a complaint or concern about the level of care you have received from your osteopath or any member of staff, please let us know.

My promise to you is that I will:

  • Treat your complaint seriously
  • Work to resolve your complaint promptly and in confidence
  • Learn lessons and use them to review and where appropriate improve our service

There is a Complaint Form below that can be sent directly to me online.    Complaint Form
You can alternately let me know by email, phone, or in writing (details in blue Accordion section at the bottom of this page).

Suggested Steps for Making a Complaint

   1. Contact Me or My Staff

I/We will investigate your complaint during the following few days and will aim to:- 

  • Find out what happened and what went wrong
  • Make it possible for you to discuss the problem with those concerned, if you would like to do this.
  • Make sure you receive an explanation and apology if this is appropriate
  • Identify what we can do as a practice to ensure that this problem does not arise again
  • The Form below is the best/quickest way to inform me
My Contact Information

  2. Use the  Complaints Resolution Service

This is the Institute of Osteopathy Complaints Resolution Service 

  • For if you do not feel that your complaint has been resolved to your satisfaction
  • An independent source you can talk to
  • They will act on your behalf to manage the complaints process and ensure that any issues are resolved and dealt with appropriately.
  • Ring the Institute of Osteopathy on Freephone 0800 110 5857
  • Or email enquiries@iosteopathy.org
Intitute Contact Information

3. The General Osteopathic Council  
Further to this, the GOsC, the regulator of the osteopathic profession, may be contacted. 

  • If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body
  • You should direct your concerns to the Fitness to Practise department
  • Please note that the General Osteopathic Council cannot award compensation.
  • The GOsC can be contacted on 020 7357 6655
  • Additional contact info is in the Accordion below
GOsC Contact Information


Please Fill In The Form Below – All Sections Required

Further Information to Help You

  • Timescales

    I hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, I would like you to let me know as soon as possible – ideally within a matter of days or at most weeks – because this will enable me to establish what happened more easily. If it is not possible to do that, please let me have details of your complaint:

    Within 6 months of the incident that caused the problem; or
    Within 6 months of discovering that you have a problem, provided this is within 12 months of the incident

    I shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days of the date you raised it with us (or as soon as possible if there is a delay due to me being away).  I shall then be in a position to offer you an explanation, or a meeting with the people involved.

  • How to Contact Dr Murgatroyd

    Please Do Consider Contacting Me in the First Instance with Any Complaint That You May Have

    The Contact Form  can be used, or alternatively any of the following:

    Dr Damon Murgatroyd
    Avenue Clinic
    76 Bedford Place
    Southampton SO15 2DF

    Tel: 023 8023 2721 and leave a message with my receptionist
    Tel: 01202 287299 with answering machine
    email: info.spineandjoints@gmail.com 

  • The Institute of Osteopathy

    If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857, or email enquiries@iosteopathy.org

  • General Osteopathic Council

    General Osteopathic Council
    176 Tower Bridge Road
    London SE1 3LU

    www.osteopathy.org.uk
    Tel: +44 (0) 20 7357 6655
    Fax: +44 (0) 20 7357 0011

    The GOsC’s complaints procedure can be found at:

    www.osteopathy.org.uk/information/complaints/making-a-complaint

Thank You for your Assistance

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