Complaints and Feedback or Simply Suggestions for Improvement?

I’m here to help with any complaints and feedback.

If you have a complaint or concern about the level of care you have received from your osteopath or any member of staff, please let us know.

My promise to you is that I will:

  • Treat your complaints and feedback seriously
  • Work to resolve your complaint promptly and in confidence
  • Learn lessons and use them to review and where appropriate improve our service
  • Take any constructive criticism from you in the spirit of useful feedback, and inform you of changes I have made

There is a Complaint Form below that can be sent directly to me online.    Complaint Form
You can alternately let me know by email, phone, or in writing (details in blue Accordion section at the bottom of this page).

Suggested Steps for Making a Complaint

   1. Contact Me or My Staff

I/We will investigate your complaint during the following few days and will aim to:- 

  • Find out what happened and what went wrong
  • Make it possible for you to discuss the problem with those concerned, if you would like to do this.
  • Make sure you receive an explanation and apology if this is appropriate
  • Identify what we can do as a practice to ensure that this problem does not arise again
  • The Form below is the best/quickest way to inform me
My Contact Information

  2. Use the  Complaints Resolution Service

This is the Institute of Osteopathy Complaints Resolution Service 

  • For if you do not feel that your complaint has been resolved to your satisfaction
  • An independent source you can talk to
  • They will act on your behalf to manage the complaints process and ensure that any issues are resolved and dealt with appropriately.
  • Ring the Institute of Osteopathy on Freephone 0800 110 5857
  • Or email
Intitute Contact Information

3. The General Osteopathic Council  
Further to this, the GOsC, the regulator of the osteopathic profession, may be contacted. 

  • If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body
  • You should direct your concerns to the Fitness to Practise department
  • Please note that the General Osteopathic Council cannot award compensation.
  • The GOsC can be contacted on 020 7357 6655
  • Additional contact info is in the Accordion below
GOsC Contact Information

Please Fill In The Form Below – All Sections Required

    Further Information to Help You

    • Timescales

      I hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, I would like you to let me know as soon as possible – ideally within a matter of days or at most weeks – because this will enable me to establish what happened more easily. If it is not possible to do that, please let me have details of your complaint:

      Within 6 months of the incident that caused the problem; or
      Within 6 months of discovering that you have a problem, provided this is within 12 months of the incident

      I shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days of the date you raised it with us (or as soon as possible if there is a delay due to me being away).  I shall then be in a position to offer you an explanation, or a meeting with the people involved.

    • How to Contact Dr Murgatroyd

      Please Do Consider Contacting Me in the First Instance with Any Complaint That You May Have

      The Contact Form  can be used, or alternatively any of the following:

      Dr Damon Murgatroyd
      Avenue Clinic
      76 Bedford Place
      Southampton SO15 2DF

      Tel: 023 8023 2721 and leave a message with my receptionist
      Tel: 01202 287299 with answering machine

    • The Institute of Osteopathy

      If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857, or email

    • General Osteopathic Council

      General Osteopathic Council
      176 Tower Bridge Road
      London SE1 3LU
      Tel: +44 (0) 20 7357 6655
      Fax: +44 (0) 20 7357 0011

      The GOsC’s complaints procedure can be found at:

    Thank You for your Assistance